We appreciate their conscientious attitude and the great job that they do!
Would not trust a place like this with my car, I am mechanically savvy and just wanted to save myself the time of doing it myself. Will be telling my friends to avoid this shop if they ever need any work done on their cars in the future.
These guys are simply the best as far as my wife and I are concerned.
This is an honest, upfront establishment that took good care of my truck. Another mainstream auto place was lying to me and was going overcharge a grand for services that weren't even needed (also wouldnt have fixed the problem as it turns out) but I went here for a second opinion, they showed me everything that was wrong, got an estimate a day or so later, and had my truck fixed over the weekend. It felt personal, the owner talked with us and listened, just an overall great experience.
TPMS light was on, found two sensors faulty, both replaced the same day for a fair price.
Called this shop to get an estimate for service, I knew exactly what part needed to be replaced but simply didn't want to do the work myself. I specified what needed to be replaced to them when I called. The man I spoke with refused to give me a quote and insisted that I bring the car to them for inspection before they could tell me the cost. Not sure what kind of poor operation these people run where if I specify "How much to replace X part on this year, make, and model car?" requires them to do an inspection.
They have gone above and beyond for us on numerous occasions.
Don't trust the owner Steve! My Jetta had transmission problems, so I contacted Certified to get an estimate. Was told that they would have to drop the transmission to give an estimate, so I had my car towed there. After that I was told that it needed a new or rebuilt transmission around $5000. Not being in my budget, I asked them if I could look for a used one and have them install it. This part is nearly impossible to find, but I had regular contact with Paul (who was very nice and understanding) and there was no indication from him that there was an issue. Then, out of the blue, I received a certified letter stating that I would be charged a $25/day storage fee. I called to resolve this issue, but I was told that Steve, the owner, was too busy to return my call. After calling again the next day with no response, I went there to talk to Steve, but he was still too "busy" to talk to me. I got the bill which included charges for diagnosing a coolant leak, which I did not authorize. There reason for the storage fee was that there was a sign in their shop, which I had never been to, stating that storage fees would accrue 3 days after work was completed, which it had not been. With numerous phone exchanges, why was I never notified of this policy or asked to get my car(Which I would gladly have done)? It was totally unprofessional for Steve, the owner, to be too "busy" to speak with me and to put his employees in charge of dealing with a difficult situation caused by his poor business decisions.
Avoid Certified Transmission at all cost!!!
Certified Transmission Auto Service is a US Car Repair based in Crestwood, Kentucky. Certified Transmission Auto Service is located at 6540 KY-146, Crestwood, KY 40014, USA.
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